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We help teams experience the benefits of active listening, including stronger relationships, communication and collaboration between colleagues.

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Learn how to use active listening techniques, which are a valuable listening skill, to make a conscious effort to understand what people are really saying. There have been lots of requests for active listening exercises, so we trawled the TZ archives. Here is what the community said.Telephone. ESL, English Learning online, learn english online, Teach English, Resources for teachers, students, Business English, Business, interviewing skills.

Active Listening Exercises English Students

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Promoting Mindful Communication, Growth Through Conflict.

Here is an example video from the channel:

Active Listening Exercises Adult

It Doesn't Matter If We DON'T AGREE! What Matters is HOW WE DISAGREE!
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The Facts and Feelings Listening Exercise - Exploring the Importance of Effective Listening

This listening exercise gives participants an opportunity to reflect on various aspects of the experience of listening and being listened to as well as the experience of being the speaker in a situation.

This is an exercise that we use on our Mediation Training Course at CAOS Conflict Management in London UK.

It can easily be assumed that we all experience listening and being listened to in the same way, but this exercise can highlight a range of differences amongst participants.

This, in turn, helps us to understand what constitutes good listening and effective communication.

The description of the main constituents of good listening is often restricted to 'eye contact', posture, nodding etc. however this exercise begins to identify that what is going on inside us while listening has an enormous impact on its effectiveness.

This awareness moves our listening from a superficial level to one in which we become more aware of our own preconceptions and projections. These can create barriers to effective listening and only through becoming aware of them can we start to remove the barriers.

Through this awareness we become more open to what someone is actually communicating to us instead of the information that has been through our own 'filters' to fit with our own world view that can often occur in listening.

This listening skills activity is also used in the training of Mediators to highlight the need for continuous self-monitoring for assumptions they might make about disputants while hearing their account of their difficulty.

'Hello Alan,
I am the VP of Information Technology & Systems for a company that is thriving.However, the pressure for IT to accomplish such dynamic business objectives is tremendous. Much of my time is spent managing competing priorities. Often, the re-prioritizing of projects generates conflict within the various departments and among their managers.
I did a 1 hour workshop where I presented your Facts and Feelings Listening Exercise. We learned so much about how we listen and the consequences of not listening well that I was asked to purchase your book and have another Listening Meeting.
My team just launched a project that could have whipped the team members and executives into a tremendous conflict. I required everyone to follow your rules for listening and it has been the best implementation we have had in 10years.
Thank you for your generous and comprehensive communications and conflict resolution information.'

Angela

Listening exercise - Preparation:

Ask participants to form groups of 3. If the numbers don't quite work, ask them to form one or two groups of 4 where necessary.

Before starting the listening exercise, ask all participants to think of any topic they believe they could talk about in their group for about 3 minutes. Ideally the topic will be something they feel passionately about or have a strong interest in and their feelings about it may be positive or negative. Some people may want to talk about their pet hate, others about a favourite hobby, their family, a work experience...... whatever they choose.

Request that all discussions remain confidential within the group of 3 or 4. It will not be necessary to share others' views and ideas on their topic in later discussion. The focus is on the experience of listening and speaking.

Organisation:

Participants are asked to take the following roles within their group:

A - Speaker B - Listener for facts C - Listener for feelings D - (where necessary) Observer

The exercise:

Once they have allocated their roles (they will get a chance to swap roles later), tell them the following:

A will be given 3 minutes to talk without interruption on their chosen topic.

B will listen for the 'facts' expressed by A in their talk.

C will listen for the 'feelings' expressed by A in their talk.

If there is a 4th member, D, their role will be simply to observe this round of the exercise.

It is important that nobody speaks except for A, even if A runs out of things to say before the 3 minutes are up. Sitting in silence can be an interesting experience in itself for discussion later.

Once A has had their 3 minutes to speak (the Facilitator of the whole group keeps time):

B is then given 2 minutes to summarise back the 'facts' expressed by A during their talk, and then...

C is given 2 minutes to summarise back the 'feelings' expressed by A during their talk.

In a group of 4, D simply observes but may gain insights for later discussion during this part of the exercise which they can note down.

Ideally, discussion of the experience is left until later.

The exercise is then repeated, with the members of the group of 3 or 4 swapping roles.

Finally the exercise is repeated a 3rd time so that at the end, each person in the group has carried out 3 of the roles. (In the groups of 4, each person will have missed out on one of the 4 roles)

Group review of the Listening Exercise:

This is where discussion of the exercise and the experience of listening, summarising, speaking etc. is explored.

What was it like to be the speaker?

What was it like to be the listener for facts?

What was it like to be the listener for feelings?

How did the speaker feel if they couldn't fill the whole 3 minutes?